Overview

In the event you receive a damaged or defective product, or a product that does not comply with the specifications of your original order, you are required to get in touch with our customer service team through any of the channels below:

Upon receiving your complaint, we shall verify its authenticity and nature. If we are satisfied that the complaint is genuine, we will process your request for a replacement. However, in the event of frivolous or baseless complaints, or if the product is out of warranty, we reserve the right to reject the service request.

Before accepting shipment of any product, please ensure that the product’s packaging is not damaged or tampered with. If you observe that the package is damaged or tampered with, we request that you refuse delivery and inform us at the earliest. The return process may be restricted by us depending on the nature and category of the product.

Return Conditions

In order to return any product sold through the Website, you are required to comply with the following conditions:

  • Please notify us of receipt of a damaged or defective product or service within 48 hours of delivery. If you are unable to do so within 48 hours, we shall not be held liable for any failure to replace the order.
  • Products must be unused.
  • We will arrange pick-up of the damaged or defective product through our own logistics partner. If we are unable to do so because your location is not serviceable by our partner logistics companies, we will notify you, and you will be required to dispatch the product using a reputed courier in your area within one (1) day of receiving such notice. Courier freight charges will be reimbursed in such form as is determined by the logistics team upon prior consultation with us.
  • Products must be returned in their original packaging, along with the original price tags, labels, barcodes, user manual, warranty card and invoices.
  • Return packets should be strongly and adequately packaged so that no further damage occurs during transit.
  • Returned products are subject to verification and checks by srishtiartindia in order to determine the legitimacy of the complaint or return.

Refunds

In the event that the return of a product is duly accepted by us, the value of that product, as originally paid by you on acceptance of delivery or otherwise, will be refunded to you. Refunds will be processed based on the mode of payment: the approved payment gateway will credit your refund directly to your debit or credit card or online account, or provide you with a cheque. Refunds are subject to the following:

  • Orders paid online will be refunded within 7 to 21 business days through the online account or by cheque, depending on the circumstances as determined by us.
  • For Cash on Delivery payments, you will need to provide us with your account details, and you will receive the refund amount within 7 to 10 business days.
  • A promo code, once used, will not be refunded in the event that an order is cancelled either by the customer or by srishtiartindia.

Cancellation

Cancellation by srishtiartindia

There may be certain orders that srishtiartindia is unable to accept and must cancel. We reserve the right to refuse or cancel any order for any reason whatsoever. Situations that may result in your order being cancelled include non-availability of the product or of the quantities ordered, non-availability of the service, inaccuracies or errors in pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verification or information before accepting an order. We will contact you if all or any portion of your order is cancelled, or if additional information is required to accept your order. In the case of prepaid payment, if your order is cancelled the amount will be reversed to your credit card account.

Cancellation by the User

In the case of requests for order cancellation, we reserve the right to accept or reject such requests for any reason whatsoever. As part of usual business practice, if we receive a cancellation notice and the order has not yet been processed or approved by srishtiartindia, we shall cancel the order and compensate you by providing a shopping voucher of equivalent value to the cancelled item, within a reasonable period. srishtiartindia will not be able to cancel orders that have already been processed, and has the sole right to decide whether an order has been processed. The customer shall accept srishtiartindia’s decision concerning the cancellation.

Bulk Orders

We reserve the right to cancel any order that is classified as a “Bulk Order” as determined by us. Any promo code used to place a Bulk Order will not be refunded under this cancellation policy. An order may be classified as a Bulk Order if it meets any of the following criteria:

  • Products ordered are not for self-consumption but for commercial resale
  • Multiple orders placed for the same product at the same address
  • Bulk quantity of the same product ordered
  • An invalid address given in the order details
  • Any malpractice used to place the order

Need Help?

For any questions relating to returns, refunds or cancellations, please contact us at info@srishtiartindia.com.